Forward deployed customer success

Full timeRemote, Latam (Panama preferred)Reports to Silvia, our Head of Customer Success

About Braven

We're building the infrastructure that connects the world's capital with the world's risk. Our ambition is to make that connection a catalyst for financial innovation at scale.

For insurance entrepreneurs, that means a chance to turn ideas into programs and build new companies. For capital providers, it means better ways to deploy capital and participate in the economy of the future. We want to help more businesses come to life, and capital reach the risks it should be backing.

We're building two products to make that vision real. An MGA operating system to help MGAs launch and scale extremely efficient insurance programs. A risk transfer marketplace where MGAs and capacity providers meet, with a transparency layer that lets risk and capital flow freely through the economy.

The role

Our clients don't buy software. They buy time back. Your job is to make that happen. You'll own a group of clients from day one. You'll sit with their teams, learn how they actually work, and make Braven part of their daily routine. When a client needs something we don't have, you don't just pass it along. You prototype it, and you write code if that's what it takes.

How we work

We're hackers. We find ways to solve hard problems, and we work with intensity, respect, honesty and kindness. Priorities shift and the product changes every week. We don't build from a desk: we go where our clients are.

What you'll do

Own your clients from the first meeting to renewal. If something isn't working for them, it's yours to fix.
Run onboarding: set up the account, train the team, and get them to a first real result fast.
Spend time with clients, on site when it matters, and adapt Braven to how they work.
Turn client requests into quick prototypes with AI tools, so we can test them with the client before engineering builds them.
Agree on what success looks like with each client up front, and show them the numbers along the way.
Bring what you learn back to product and follow up until it's solved.

What we're looking for

You've done customer success, onboarding or account management at a B2B software company.
You've handled many accounts at once, from daily users to executives.
You've built something with Claude, Cursor, Lovable or similar: a prototype, an automation, a small app. You don't need to be an engineer.
You can explain technology in plain words to people who have done things the same way for 20 years.
Fluent Spanish and English, written and spoken.
Based in Latam, ideally Panama, and ready to travel to San Francisco, Mexico, Miami, Puerto Rico, London and wherever our clients are.
Nice to have: insurance, reinsurance or financial services. We'll teach you the rest.

This isn't for you if

• You want a clear playbook and a stable list of tasks.

You'd rather hand a problem to someone else than solve it.
Traveling on short notice is a deal breaker.

How to apply

Email silvia@gobraven.cc with the role name in the subject. Tell us about one client you turned around: what was wrong, what you did, and what changed.

Interested in this role?

Send an email to:

silvia@gobraven.cc

Book a demo